Can Hermes Pick Up My Parcel?

Can Hermes collect my parcel?

You can book your collection up to 7 days in advance or as early as tomorrow.

Just book before 10pm and a courier will collect your parcel the next day, between 8am and 8pm – you’ll receive a 2-hour time slot on the day..

How do I speak to a real person at Hermes?

Calling Hermes. Reach customer service by calling 0330 808 5456. Follow the automated menu system and enter any account or parcel information. Once you get to speak with a customer service representative, you may need to present your package’s tracking number and your Hermes account details to verify your identity.

How do I complain about Hermes?

HERMES COMPLAINTS Give the company’s customer service representatives a call at 0330 333 6556 or send them an email at hermessupport@myhermes.co.uk. They will typically address the complaint within the same working day.

How late can Hermes deliver?

Note that Hermes couriers operate between 8 am and 8 pm. Carried forward – the courier hasn’t been able to deliver the parcel, and will re-attempt delivery the next working day.

How do I contact Hermes courier?

If you’d prefer to speak to us, you can call us 8am-6pm Monday to Saturday on 0330 808 5456 – make sure you have your tracking code or 8 digit calling card number to hand. You’ll get the most up to date information on your parcel. If you still need help you can speak to one of our customer service agents.

How long does it take for Hermes to pick up a parcel?

We’ll deliver your parcel within the agreed time, depending on the service chosen by the sender this will be; next day, 48 hours or 3 to 5 days. Your parcel is making its way through our depots to your local ParcelShop or to your local courier.

How do I know when my Hermes parcel will be collected?

You can expect your parcel to be collected between 8am to 8pm Monday to Friday, and between 8am to 6pm on Saturdays. We don’t collect parcels on Sundays or on bank holidays. Don’t forget, you can also use any one of our ParcelShops to drop off your parcel at a time to suit you.

What do I do if my Hermes parcel is not delivered?

If you’re still waiting on your parcel and it’s been with us for over 7 days, please let the sender know so that they can get in touch with us, and we can look into it.

Does Hermes work on a Saturday?

Currently, myHermes delivery hours do include Saturdays, but not on Sundays or Bank Holidays. … You can book a myHermes Saturday delivery for the same competitive rates you’ll find for any other day of the week.

Can I get a parcel picked up and delivered to me?

First of all, you’ll need to ensure you’re booking a parcel collection service, rather than a parcel drop-off service. To do so, you should go to Parcel2Go.com and enter your parcel details to get a quote. … Now, you’ll only see services that offer parcel collection from a specified address.

Who is responsible if a parcel goes missing?

When a parcel goes missing, it’s logical to think the courier company is liable. However, it’s actually the retailer who is responsible for compensating you. While it’s a good idea to contact the courier first, if the parcel is truly lost, you’ll need to take it up with the retailer.

How do I contact Hermes UK about a missing parcel?

We have a dedicated phone line to our UK contact centre for customers sending parcels via Hermes: 0330 808 5456.

When Hermes says on its way?

The parcel is at either the collection or delivery depot, and will be on its way again soon. The parcel has been sent to the incorrect depot and will be re-routed. Please allow 48 hours for the parcel to reach your local courier in this instance.

How do you return a Hermes parcel?

Simply select your retailer, enter your return information, print your label and hand the parcel to a member of store staff. If you need to pay for your return, just fill in your details online first and use the QR or authorisation code we’ll email to you at the Print In-Store device to print off your label.

Can I return a Hermes parcel at the post office?

Drop off services are offered by Collect Plus, Hermes, UPS, DPD and Parcelforce. … Be aware that you cannot drop off parcels at a Royal Mail sorting office – only Post Office branches and Parcelforce Depots.

How long should a courier take?

The courier delivery time will be 1-3 days after your parcel has been collected.

Why is my parcel delayed Hermes?

Why has my parcel been delayed? In the event that the delivery of your parcel is delayed, updates within the Hermes Mobile App will let you know about any holdups. If you would like to enquire further into a delay, please contact the retailer.